Shipping policy
Our services involve the delivery, setup, and pickup of your floral rentals, which we outline here in lieu of a traditional shipping policy.
Standard Delivery & Pickup Service: All orders include our standard delivery and setup service, as well as a scheduled pickup of all rented items.
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Delivery Area: We provide complimentary delivery and setup for all orders within a 25-kilometer radius of our warehouse.
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Delivery for Extended Locations: For locations outside of our 25-kilometer standard delivery zone, an additional fee will apply. This fee is calculated at $1.59 per kilometer, and the total distance will not exceed 150 kilometers. We will provide you with a detailed quote for this cost based on your event's location.
Pickup Schedule & Fees: Our standard pickup time is no later than 9:00 PM on the day of your event. To ensure the safety of our rentals and for the convenience of all parties, we must adhere to this schedule. Pickups that occur after 9:00 PM are subject to a late-night fee:
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9:30 PM Charge: $200
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10:00 PM Charge: $250
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10:30 PM Charge: $300
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11:00 PM Charge: $350
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11:30 PM Charge: $400
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12:00 AM Charge: $450
Handling & Movement of Rentals: Due to the size, fragility, and value of our rental items, only our trained team is permitted to transport, move, or handle the products after delivery. This policy is in place for insurance purposes and to prevent any damage to our products. If a rental item needs to be moved from one location to another (e.g., from a ceremony site to a reception hall), a pre-approved additional moving and setup fee will be required.
Venue Limitations: It is the customer's responsibility to ensure that our rentals will fit in the desired space and that the venue's rules and guidelines are compatible with our delivery and pickup schedule. No refunds or reimbursements will be made for unused items due to venue limitations that were not communicated to us in advance.