Frequently Asked Questions

Q. How do I reserve through your company?

Q. What is your availability?

A. To find out our availability, please visit our "Collections" page. Select the product you're interested in and read through the description to make sure it's the perfect match. Below the description, you'll find an online calendar that will show you our current availability.

Q. Can the arrangements be customized?

A. We can customize your arrangement by adding fresh/faux flowers in your preferred colors. No flowers can be removed from the arrangements.

Q. Can I request a floral arrangement to be created and rented for my backdrop?

A. I encourage you to share it with us at info@florarentals.ca and we can let you know if this is possible. We are already in the process of adding more. Please note that custom designs may require a designer fee.

Q. What distance is included in the reservation price?

A. Free delivery is included within 25km radius of our warehouse in Calgary. A pickup time of no later than 9:00 PM. Pickup times after 9:00 PM can be scheduled for additional fee. Not sure if your venue qualifies for free delivery? Simply provide us your address and we will be happy to let you know.

Q. How much does delivery cost if it is not within 25km of your warehouse in Calgary?

A. If your venue exceeds 25km, we charge $1.09/km not to exceed 150km.

Q. What are the pick up fees for pick ups after 9PM?

A. 9:30 PM charge of $100

10:00 PM charge of $150

10:30 PM charge of $200

11:00 PM charge of $250

11:30 PM charge of $300

12:00 AM charge of $350

Q. What does it mean when it says, "price is for 1 set up/location only"?

A. The rental includes one setup and one location. Additional fees will be charged if the rental item is moved from one location to another. (e.g. from the ceremony to the reception)

Q. Can I see the rental in person before I reserve?

A. We are unable to offer pre-booking appointments for our rentals. Due to their size, they're stored safely when not in use. We strive to provide you clear photos and videos to give you a great idea of the product quality. For even more visuals, check out our Instagram and Facebook @FloraArchRentals

Q. I am having issues checking out, is the checkout button not working?

A. To ensure smooth browsing experience, please use a compatible browser like Google Chrome or Safari. Internet Explorer is not supported by our website host, Shopify. If you need assistance, contact us info@florarentals.ca and we will be happy to assist you.

Still have questions? We'd love to hear from you. Please reach out to us at info@florarentals.ca